The artificial intelligence chat robot on Air Canada’s website made a big blunder, causing a passenger to suffer financial loss! Jake Moffatt, the affected passenger, believed he would get a discounted plane ticket based on the information provided by the chat robot. However, Moffatt ended up having to pay $600 for the ticket and realized he had been deceived by the robot when he didn’t receive any refund. Here are the details…
Artificial intelligence chat assistant causes uproar!
Jake Moffatt, who contacted Air Canada officials about the issue, was told by the officials that they were not responsible for the actions taken by the artificial intelligence chat assistant and that he was a free individual under the law. Infuriated by this response, Moffatt decided to take this unfortunate incident to court. The Canadian court, which recently ruled on the matter, ordered the necessary amount to be refunded to the affected passenger.
Although this case may seem quite minor, it appears to have significant implications as a precedent. Holding Air Canada responsible for the responses provided by its artificial intelligence chat assistant is seen as fair by many. Accordingly, companies will be held accountable for all the information on their websites and all their artificial intelligence tools.
An Air Canada spokesperson stated that they fully respect the court’s decision and will cover all the damages incurred by the affected passenger, while also promising to make the necessary updates and corrections to their website’s artificial intelligence chat assistant. Whether the company will indeed fulfill this promise remains to be seen.
What do you think about this issue? Do you think Air Canada or the passenger is in the right in this case? You can easily share your opinions with us in the comments section below. Your opinions are very valuable to us.
{{user}} {{datetime}}
{{text}}